EVBooth — Powering Seamless EV Charging Experiences Across India & Nepal

EVBooth is a fast-growing EV charging infrastructure provider enabling users to discover, book, and use charging stations across public and commercial locations. As EV adoption accelerated, operational complexity increased across driver support, charger reliability, partner onboarding, and real-time issue resolution.

Overview

EVBooth is a fast-growing EV charging infrastructure provider enabling users to discover, book, and use EV charging stations across malls, hotels, commercial hubs, workplaces, and public locations. As EV adoption accelerated, EVBooth faced growing operational complexity across driver support, charger reliability, partner onboarding, and real-time issue resolution.

To scale efficiently without increasing operational costs or compromising user experience, EVBooth partnered with Vectrous.AI to deploy Pramey’s Agentic AI platform. The result was a connected, intelligent system of AI agents that transformed fragmented EV charging workflows into a reliable, voice-enabled, and scalable ecosystem.

Challenges

As EV adoption accelerated and the charging network expanded, EVBooth faced increasing pressure on its support teams to manage rising driver queries, real-time issue resolution, and partner coordination across a rapidly growing ecosystem.

Key pain points included:

• Heavy reliance on manual, time-consuming support workflows
• High support volumes overwhelming human agents
• Limited real-time visibility into charger health and failures
• Delays in resolving charging interruptions, payment issues, and hardware faults
• Inconsistent escalation and routing across regions and partners
• Language and accessibility barriers in a multilingual environment

These challenges made it difficult to deliver fast, reliable, and consistent driver support at scale.

The Solution

EVBooth implemented Pramey’s Agentic AI platform from Vectrous.AI to deploy a customizable system of AI agents tailored to EV driver support, charging operations, and partner coordination.

Designed to support high-volume, real-time workflows, the agentic system automates common driver interactions, delivers multilingual and voice-first assistance, and operates continuously beyond standard support hours—while ensuring seamless handoff to human agents for critical or complex situations.

With Pramey’s agentic AI in place, EVBooth was able to:

• Automate routine driver inquiries, including charger discovery, availability checks, AC vs DC guidance, charging time and cost estimates, and trip planning
• Deliver multilingual, voice-enabled, 24/7 support across diverse regions and driver preferences
• Reduce resolution times by autonomously handling repetitive issues and eliminating manual intervention
• Improve operational efficiency by absorbing demand spikes without increasing support headcount
• Streamline issue routing and escalation, minimizing unnecessary transfers across teams and partners
• Proactively detect and resolve charging, payment, and hardware issues, escalating only high-impact cases to human experts

Through this combination of governed multi-agent orchestration, human-in-the-loop controls, and continuous learning, Vectrous.AI enabled EVBooth to deliver a more reliable, scalable, and driver-centric EV charging experience.

Marketing & Strategic Positioning

By integrating Agentic AI, EVBooth positioned itself as:

• A future-ready EV charging ecosystem
• A reliable partner for corporates, malls, hotels, and fleets
• A technology leader in clean mobility
• A strong narrative for investors, partnerships, and expansion markets

Conclusion

EVBooth’s adoption of Pramey’s Agentic AI transformed EV charging from a fragmented, reactive operation into a connected, intelligent, and scalable ecosystem.

By combining real-time intelligence, predictive operations, voice-first accessibility, and continuous learning, EVBooth now delivers reliable charging experiences at scale—building trust among drivers, partners, and the broader EV ecosystem.

EVBooth + Agentic AI = Confident charging, smarter operations, and scalable growth.